Overview
Mark Grace leads the delivery of larger customer experiences that organize selling more products and services together. Much higher profits result and lead to more enhanced customer relationships and experiences. Examples of newly created and led multiproduct customer experiences: Smart Grid in utilities, Alive Spaces in construction, Smooth Operations in Retail, Perfect Food in QSR eateries, and Visual Talking in media. Quickly build new divisions, ventures, or businesses and coordinate the eventual sale or corporate integration. Close major industry customer and partner deals while building a decisive protected competitive advantage. Over thirty years leading the development of larger customer experiences and successfully receiving higher profits.
Core Competencies
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- Add high-profit business lines on-increment or new
- Innovation delivering successful products and businesses
- A transition from offering products to selling multiproduct experiences
- Sign profitable customers and continue to deliver for a generation
- Dramatically improve efficiency and effectiveness of operations and processes
Drivers / Motivators
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- Customers want simplification, yet expect the entire experience
- Customers expect smart tools to connect them, assist them, and do for them
- Customers want to be delivered to while they are experiencing and mobile
- Business wants to become experience concierges and receive extra profit.
- Technology tools enable real-time direct links between company and customer
- Partnerships can build the necessary ecosystem and support infrastructure
Background
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- President –Beyondvia Technologies (beyondvia.com); Experidigm.com
- Chief Innovation Officer – Construction Specialties
- Global Program Executive – Smart Grid (GE Energy); Alive Spaces; Smooth Operations
- Founder – (Velocys); Perfect Food (Thinkage Founder); Visual Talking (Founder)
- Director Technology/Operations – BOC Industrial Gases
- Downstream Controller – Exxon USA
- Specialty Chemical Sales – Petrolite Corp/Baker Hughes
- Published 6 innovation books: MORE; NEXT; Soaring to Awesome, Choosing Up; Avoid Takers; and Elements of Visual Talking
- Major Valuation Creation: Sold several companies; 17patents; 15 trademarks; intl awards
- Washington University-St. Louis (MBA); St. Louis University (Chemistry); Rice (Writing)
Blog Posts:
Mark Grace awarded a patent on “how to design experiences
Starbucks Meets WeWork at the Automobile Service Center
Contact