Consultants To Management

"Our business is your success."

“MOST PEOPLE DO NOT LISTEN WITH THE INTENT TO UNDERSTAND; THEY LISTEN WITH THE INTENT TO REPLY.”

STEPHEN R. COVEY 

Overview

Mark is a fractional C-level technical and operation executive.  The bulk of his work experience is in communications, productivity tools, transaction processing, process automation and startup companies.  He enjoys using technology to empower users by providing fast, accurate, and secure access to information on demand.  He excels at crystalizing, evangelizing, and realizing a vision, business, or product. 

Mark’s primary value as a consultant is providing perspective.  His experience, network, fresh take, communication skills, and ability to learn quickly helps achieve outcomes and solve problems faster.  Blending active listening, insightful questions, and intuition, Mark collaborates to find solutions and craft action plans specific to your business needs.

Past engagements include ATT, Cox Communications, Delta/TransQuest, DiAnaTel/Dialogic/Intel, Expert Systems/HBO & Company/McKesson, Noble Systems, Stylus Innovation/Artisoft, TeleKey/eGlobe, Vocalocity, and several smaller companies.

Core Competencies

  • Multi-modal automated service applications
  • PCI DSS security readiness/mitigation
  • On-premise to hosted migration
  • Technology upgrade, migration, and cost/performance improvements
  • Product/Vision refinement, messaging, strategy, promotion, and adoption
  • Cross departmental alignment of goals, objectives, and efforts
  • Technical integrations, architectures, requirements, partnerships


Drivers/Motivators

  • Working with passionate and driven stakeholders
  • Increasing performance, efficiency, and value of products and services
  • Fully understanding and solving problems
  • Achieving alignment between interdependent parties.
  • Creating things, realizing visions, exceeding customer expectations
  • Seeing solutions used in the real world
  • Helping teams achieve/sustain satisfaction and pride in their work
  • Developing/using new paradigms for smarter solutions





Background:

  • COO, IVR Technology Group, LLC. – Buffalo,  GA                                                  
  • Founder & CEO, DemandVoice, LLC. – Alpharetta,  GA                                           
  • Director of Advanced Technology, CPT International, Inc. – GA                             
  • President/Owner, Tech Response Group, Inc. – Duluth, GA
  • Vice President, Engineering, Mardome, Inc. – Atlanta, GA
  • Technical Director, eGlobe Inc./TeleKey LLC – Atlanta, GA                                                                        

LinkedIn Profile

Mark E. Rayburn
Partner